Terms & Conditions


The terms and conditions stated in this document is a valid and binding contract between you and us. It is important that you read and accept the terms and conditions before purchasing any products from us.

The terms and conditions govern your access to the website (www.itmwoodshop.co.za)


In this document, there will be a mention of many terms that may not be easily understood.

  • Website: Refers to the ITM Wood Shop’s website
  • Products: Refers to all the products that we are selling on ITM Wood Shop
  • Online shop: Refers to the ITM Wood Shop
  • PayFast: an online way of paying for products
  • We: Refers to ITM Timber Merchants
  • Delivery address: The address you want the products to be delivered to

Online registration (account)

Registration to have an account on ITM wood shop is free and does not force you to purchase any products. You do not have to register an account before you purchase your first order, however if you do then it allows you to see your previous orders that you have placed.

The registration to have an account constitutes your acceptance and agreement to be bound by the terms of our Website. When you register, you are required to add personal information which is protected by our privacy policy.

When registering your account, you are required to add your email address which will be used to log into your account. Please keep this private and ensure no one else has access to your password as ITM Timber Merchants accepts no liability for damages suffered or losses incurred from the use or misuse of your account. Once you have registered you will be sent an email confirming your address and a password will be automatically be given to you.

If you have registered an account with us, you will be required to enter your username or email address and password every time you enter into the website to purchase a product. To change your account details and password head to the “my account” section of the website and there will be easy guide for you to change your details.

Personal information

You are required to enter some of your personal information to the website and ITM Timber Merchants will have these details.
Please refer to our Privacy Policy for further information about the personal information we collect from your access to the website and how we will use this personal information.

You permit that the personal information that you submit is accurate, current and complete. You will be denied access if you breach this.

Should you not agree to the verification process or withhold your consent as contemplated above, your access to the website may be suspended or terminated and you waive any claims you may have against the website, company, employees and workers.

Privacy policy

We shall take reasonable steps to protect your personal information. Details of what personal information we collect, wheat we do with it and what you should know about submitting personal information when you access the website can be found in our Privacy Policy. We recommend you read our Privacy Policy very careful before you access the Website.

Use of website

Once you enter the website it will be completely at your own risk

Legal age and capacity

In accessing this website, you warrant and represent that you are of full legal age, or are emancipated or have your guardian’s consent to enter into a contract, being these Terms.

Once you enter the website it will be completely at your own risk.

You are forbidden from entering this website if you do not accept these terms or if you lack the legal capacity to enter into a binding contract with us.

We may monitor your communication

We reserve the right, but has no obligations, to monitor the content you pot on the site. We reserve the right to remove any such information or material for any reason or no reason, including without limitation if in our sole opinion such information or material violates, or may violate, any applicable law or our terms, or to protect or defend our rights or property or those of any third party. We also reserve the right to remove information upon the request of any third party.

Subject to the provisions of the Regulation of Interception of Communications and provision of Communication-related Information Act, 2002 (“RIC Act) you agree to permit us to intercept, block, filter, read, delete, disclose and use all communications you send or post to us or the website or using the website and/or to our employees.

You agree and acknowledge that the consent you provide above satisfies the “writing” requirement specified in the Electronic Communications and Transactions Act, 2002 (“ECT Act”) and in the RIC Act.

Changes of the website

We may modify the website as often as we need to, add new features or even discontinue existing features without notifying you before. You will automatically agree to this.

You are free to stop accessing or using the website at any time without notifying us of this action. Doing this shall not forbid you from using the website in the future or remove the effects of your access to the website.

Product images and product description

We have tried our best to display the products on the website as accurately as possible, including:

  • The images that represent a visual depiction of the product
  • Features and descriptions that pertain to the product; and
  • Specifications in respect of the product

However, the actual product delivered may be subject to variations in appearance

It remains your responsibility to ensure that the product ordered and delivered are correct, and the product name will always overrule any related images when resolving a dispute about a product.

The colours that you will see of the products being sold may not be accurate as every monitor may have different colours.

Product pricing and availability

The products displayed on the online shop are subject to availability and will be delivered only within the areas specified by ITM Timber Merchants (Western Cape area).

You will be required to enter your billing details which include; first name, last name, company name (optional), street address, town/city, province, phone number, email address and order notes (optional). Costing of the delivery will be worked out on the distance you want the product to be delivered. You will have an option to pick up your product if you want to, which will be of no cost.
You will be charged the prices that reflect on the website, such to availability. All products include Value-Added Tax (15%) and this can change at any time if the VAT percentages changes and we are not responsible to give you notice. Value-Added Tax is only shown at the end of the shopping process, hence will not show anywhere else but at your cart. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.

It is your responsibility to ensure that the delivery address, including suburb and postal code, is correct. We will not be liable for any products or additional costs with may be incurred as a result of products delivered to an incorrect address which is provided by the customer (you)

We reserve the right, without prior notice, to discontinue or change pricing or specifications of products offered on this website without incurring any liability whatsoever.

Methods of payment

There are two methods of payment via the website;

  • PayFast
  • Direct bank transfer


By submitting an order to buy products through the website you represent and warrant that you are over the age of 18 years.

By submitting an order, you warrant that you are authorised to place the order, make the payment for the order and that there are sufficient funds available on your credit card or debit card and if you are paying via PayFast that provide the correct details needed.

In order to protect our interests as well as yours, we may, but are not obliged to do so, scrutinise transactions to prevent fraud. Any transaction may be refused by ITM Timber Merchants if we are not satisfied that it is legitimate.

In placing an order, you will be required to select whether the products ordered will be collected from the store or whether you would like ITM Timber Merchants to deliver the products to your specified delivery address.

In the event that you wish to change your order from a collection to a delivery, we will charge you an additional delivery fee.

All your orders can be viewed through the website under “Your account” > “Orders”.

Once you have placed an order, you will be sent an email confirming your order, the date when the order was done, information of your billing address, shipping address, the amount you paid, the note that you require for delivery purpose, the payment method and a thank you from ITM Timber Merchants.

ITM Timber Merchants is not legally obliged to provide the products to you during the offer process.

The contract of sale between you and ITM Timber Merchants will only be completed when we dispatch the product/s to you. Any products on the same order which have not been dispatched to you do not form part of the contract.

Delivery and collection dates are only estimates, and as your order is processed you will be informed if any outstanding products on your order are unavailable or delayed for any reason.


We shall only deliver to areas on the Western Cape.

A delivery fee will be charged for each delivery order placed by you. We deliver from Monday to Friday between 08h00 to 17h00 and are not delivering on Saturdays and Sundays or on public holidays. Should it be unavoidable for us to exceed these delivery times, you will be notified either telephonically or electronically.

In the event that you request your order to be delivered to multiple addresses, you will be charged additional delivery fees.

An ITM Timber Merchants truck may be required to make multiple deliveries to your delivery address. In event that ITM elects to make multiple deliveries of your order, then you will not be charged any additional delivery fees. You will be advised by ITM of multiple dispatches to your delivery address.

You must ensure that the correct address is given and ITM Timber Merchants shall not be liable for any deliveries made to an address incorrectly provided by you.

You herby authorise ITM to provide your personal information (name, delivery address and telephone number) to our drivers who will be delivering your products.

ITM Timber Merchants may contact you regarding your orders from time to time.

On each delivery of the order to the specified delivery address, you will be received a delivery note from the driver, showing the item that is being delivered, the invoice number, the name of the customer and the address to where it has been delivered.

For verification purposes, the person accepting the products will be required to sign the delivery note.

ITM Timber Merchants shall not be liable for any losses or damages suffered by any person, including you as a result of any act or omission by ITM Timber Merchants in delivering the products to the delivery address.

ITM Timber Merchants will be able to help you carry the products inside to your pavement just outside the house but not any further than that.

You warrant that the delivery address is suitable for entry by ITM trucks and should a claim arse from damage to items such as driveways, overhead cables or walls, then you will be liable for such damages.

Click and collect

To collect in-store, place your order online as normal – Go to your cart and press “check out” and in check out there will be an option for you to “collect at ITM”.

You are required to collect the items within 2-3 days of your payment with ITM Timber Merchants, failing to do so we cannot guarantee the availability of such products.


We do not allow any cancellations of any products.

Risk and ownership

Risk in the products shall pass to you by acceptance of the products by your authorised representative on delivery or collection. We will retain ownership in the products until payment has been received in full. In respect of Deliveries, ownership will pass on offloading of the products to the designated area.


If the product is in exactly the same condition as it was when delivered we will refund you.